Job Title: Quality Manager
Job #: QM03
Job location: Fremont, CA
Job Description:
(1) Lead customer failure analysis with systematic approach to isolate for the root cause, issue 8D report to customer after the satisfactory of internal review, and drive for improvement of the company’s LED (Light-Emitting Diode) lighting products.
- Provide administration of incoming customer returns for failure analysis.
- Gather failure data from customer via Sales if failure information is not adequate.
- Perform customer returned defect sample failure analysis with systematic approach to verify the failure, to perform statistical analysis to identify the failure pattern, to characterize the failure to identify behavior of the failure, to use SEM/EDX/Decap/Cross Section to verify failure mechanism, to perform failure simulation to isolate for the root cause, and issue 8D report to customer after the satisfactory of internal review.
- Supervise one quality engineer.
- Coordinate Failure Analysis review to ensure to cover product and function concern before 8D report being released to customer via Sale.
(2) Perform correlation of field return failure mode with reliability to translate the information to Design For Reliability.
(3) Maintain Customer Failure Analysis and Failure Mechanism knowledge database.
(4) Monitor warranty cost as a means of LED field reliability performance.
(5) Interact with customers to identify opportunities to improve quality and establish feedback with manufacturing and development personnel; and coordinate or lead customer site visits audits as tool for Voice of Customer to enhance customer satisfaction and loyalty.
(6) Define Critical to Quality along with marketing, application and field engineering team.
(7) Provide engineering support to operations ensuring consistent application of quality techniques
(8) Business alignment with company cross functional teams, supplier, CM and customers to ensure VOC (voice of customer) can be effectively implemented.
(9)Participate in internal and external auditing and reporting per standards.
(10) Quality reporting and metrics: Reporting ongoing activities to Management and keeping the company’s continuous improvement efforts on track with regards to Customer Quality.
Job requires a Master’s in engineering plus at least three years’ experience as quality manager or quality engineer, or alternatively, a Bachelor’s in engineering plus at least five years’ post-graduate progressive experience as quality manager or quality engineer. Will accept candidates with suitable combination of education, training, and/or experience.