Failure Analysis Engineer

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JOB SUMMARY
Reporting to the Product Engineering Manager, this position will be responsible to drive/perform failure analysis of customer returns and product issues, investigate root causes and recommend corrective actions for quality improvement.

JOB RESPONSIBILITIES
• Manage all failure analysis requests from internal and external customers.
• Correspond with internal and external customers to obtain and communicate essential information related to customer complaints.
• Interact with cross-functional teams to ensure timely failure analysis and root cause investigations related to customer complaints in compliance to Quality System Regulations.
• Identify and support corrective and preventive actions through failure analysis.
• Document failure analysis requests using 8D method and communicate with customers if needed to close up the cases.
• Conduct statistical analyses of field failure rate and failure modes.
• Expand in house failure analysis capabilities.
• Identify external labs for more complex failure analysis.

JOB REQUIREMENTS
• The ideal candidate should be capable of performing hands on root cause failure analysis of LED products.
• Demonstrated working knowledge of operation of laboratory tools (SEM, EDX, X-Ray, sample prep, cross-sectioning, optoelectronic testing etc.).
• Education: BS degree or higher in Electrical Engineering, Material Science, Physics, Applied Physics or a similar technical field.
• Minimum 5 years of failure analysis lab experience with optoelectronic devices.
• Understanding of LED device, LED packaging and LED testing required.
• Knowledge of failure mode effects and analysis (FMEA), reliability testing and field failures.
• Excellent written, verbal and interpersonal communication skills (customers, peers, management and manufacturers).

DISCLAIMER
The above information on this description has been designed to indicate the general nature, and level, of the work performed by this position. It is not designed to contain, or be interpreted, as a comprehensive inventory of all duties, responsibilities and qualifications required.